COVID, Cold and Flu Care

What you need to know before visiting

What is a COVID, Cold and Flu Care Clinic (CCFCC)?

A COVID Cold and Flu Care Clinic is a medical clinic that can test, assess, and provide treatment for people with COVID-19 and other cold and flu-like illnesses.

What are the symptoms of COVID-19 and other cold and flu-like illnesses?

Below are some of the symptoms you may experience when you have COVID-19 or other cold and flu-like illnesses:

  • Fever or chills
  • Cough (not related to other causes such as allergies)
  • Difficulty breathing
  • Decreased or loss of taste or smell
  • Runny nose or nasal congestion
  • Headache
  • Extreme tiredness
  • Sore throat
  • Muscle aches or joint pain
  • Gastrointestinal symptoms (such as vomiting or diarrhea)
  • Abdominal pain (not related to other causes)
  • Pink eye (not related to other causes)

When should I visit a COVID, Cold and Flu Care Clinic?

Call your primary care provider (family doctor or nurse practitioner) first if you or your child have the symptoms listed above and think you may need medical care.

Your primary care provider will give you advice about what to do next. This may include:

  • Caring for yourself or your child at home
  • Seeing your primary care provider either virtually or in-person
  • Going to a clinical assessment centre

Other options include:

  • Visit your local walk-in clinic
  • Health811 is a free, secure and confidential service Ontarians can access 24 hours a day, seven days a week to receive health advice from a registered nurse by calling 811 (TTY: 1-866-797- 0007), chatting online or navigating to
  • Virtual Urgent Care (for children/youth)

You might also find this tip sheet made by family doctors helpful. It provides tips on deciding when to seek care for a child with respiratory illness and how to support your child at home.

Consider visiting a COVID, Cold and Flu Care Clinic if:

  • You do not have a primary care provider. Please note: To find a primary care provider, contact Health Care Connect or call 811)
  • Your symptoms or your child’s symptoms are getting worse or are not improving and you feel that you need medical care
  • You have been told by any health professional to go to a COVID Cold and Flu Care Clinic

Will I get antiviral treatment if I have COVID-19?

Antiviral treatment is available for people who are eligible, please use this screener to see if you are eligible:

If you are eligible and think you might have COVID-19, don’t delay. You will need to start treatment within five days. Call your primary care provider, contact Health811 by calling 811 or by online chat at, or considering calling your local pharmacy.

What do I need to bring to the COVID, Cold and Flu Care Clinic?

You should bring a list of your medication and a list of any important medical conditions to your appointment.

When should I go to the Emergency Department?

If you or your child develop severe symptoms, you should immediately call 9-1-1 or go to the Emergency Department.

For adults, severe symptoms include:

  • Severe difficulty breathing
  • Severe chest pain
  • Feeling confused or unsure of where you are
  • Losing consciousness

For children, severe symptoms include:

  • Working hard or straining to breathe – for example, the lower chest is moving in more than normal when the child breathes, the child is grunting or the child’s nostrils are flaring
  • Bluish skin
  • Unable to breastfeed or drink
  • Very sleepy or difficult to wake
  • Peeing less than usual
  • Fever with rash
  • Seizures or convulsions
  • Fever in an infant younger than 3 months

If you are worried your child is seriously ill, call 9-1-1 or go to the Emergency Department.

Letter to the Community from Elgin Ontario Health Team

Book an appointment

All appointments for the COVID Cold and Flu Care Clinics must be pre-booked by calling 519-631-2030 ext. 6210 or emailing

Hours of Operation and Locations:
Monday: 5:00 p.m. – 8:00 p.m.; located at West Elgin Community Health Centre,
153 Main St, West Lorne

Wednesday: 5:00 p.m. – 8:00 p.m.; located at East Elgin Family Health Team, 9254 Plank Rd, Straffordville

Saturday: 9:00 a.m. – 12:00 p.m.; located at Central Community Health Centre, 359 Talbot St, St Thomas

By appointment only. No walk-ins. Parking is free.

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